Alcohol Based Hand Sanitiser 5 Litre & 500ml Refill Pump

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at pristinecleaningni@gmail.com.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at pristinecleaningni@gmail.com and send your item to: Scottish Provident Building, 7 Donegal Square, Belfast, BFS, BT1 6JH, United Kingdom.

 

Shipping

To return your product, you should mail your product to: Scottish Provident Building, 7 Donegal Square, Belfast, BFS, BT1 6JH, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Upon receipt of an order, we will aim to process it within one working day. We will ship using a number of trusted delivery partners. You should expect your order within 3-5 working days, once it has been processed.

Bank holidays and other public holidays may delay your order slightly. We will email you once we have processed your order.

We deliver to any address within the UK.

Due to the ongoing COVID-19 pandemic, our delivery timescales may be slightly longer than usual and subject to a short delay. We are working closely with our delivery partners during this time to keep disruption to delivery timescales to an absolute minimum.

 

Delivery Costs

Costs are calculated and displayed at the checkout and are determined by the number of products you have ordered.

UK Delivery:

5 Litre - £5.99

10 Litres - £6.99

15 Litres - £6.99